Shipping:

Please don't send your item for repair before making a purchase, a copy of your paypal payment or credit card order receipt  is required with your package to verify the service you purchased and the return address.

After making a purchase please send your item to the following address for repair:

Reballing Genius LLC

6172 Taylor Canyon Pl.

Rancho Cucamonga, CA 91739

USA

      * For PS3 and PS4 repairs : please send only the console without any accessories or wires, with or without hard drive, don't try to open the console to extract a disc , the disc if any will be back with the console the same way you left it. write a note with the console describing the issue , include a copy of your paypal payment that show the purchase date and retrun shipping address, the return shipping address has to be a paypal confirmed address. pack your console very well in a suitable box - we don't recommend using the postal service flat rate boxes for shipping PS3 consoles- and use a trackable shipping service, email the tracking information to khaled0710@msn.com. people from contries other than the USA are required to send only the console's motherboard not the whole console. Please don't use original packaging, We use our packaging and shipping boxes to send all consoles back regardless of the package we received it in for the safety of the console so if you send your console in original box you will not get it back, it will be recycled.

 

       * For Xbox360please send only the console without any accessories or wires and without hard drive, write a note with the console describing the issue , iunclude a copy of your paypal payment that show the purchase date and retrun shipping address, the return shipping address has to be a paypal confirmed address. pack your console very well for a safe trip and use a trackable shipping service, email the tracking information to khaled0710@msn.com.

       * for any laptop computer :please send only the computer with its power adapter unless its a MacBook ( we have the MacBook power adapter ) , with or without hard drive,  write a note with the computer describing the issue , iunclude a copy of your paypal payment that show the purchase date and retrun shipping address, the return shipping address has to be a paypal confirmed address. pack your computer very well for a safe trip and use a trackable shipping service, email the tracking information to khaled0710@msn.com.

        * For any monitorplease send only the monitor with its power adapter without the stand or the T-con board , write a note with the monitor describing the issue , iunclude a copy of your paypal payment that show the purchase date and retrun shipping address, the return shipping address has to be a paypal confirmed address. pack your monitor very well for a safe trip and use a trackable shipping service, email the tracking information to khaled0710@msn.com., people from contries other than USA will require to send only the T-con board not the entire monitor.

 

People from outside the US , please don't use Fedex or UPS , they will charge Brokerage fees after delivering the package and we will have to ask you to pay that, your best option for shipping is the regular postal service of your country.



Returns Policy

All repaires come with  a full one year warranty unless stated otherwise in the item page, during that period you can return the item for a warranty repair at no cost to you, warranty doesn't cover any shipping costs so buyer has to pay shipping costs both ways. Refunds can be granted only for unrepairable items at the first repair so if the item was ever repaired buyer can qualify only for warranty repair and can never ask for a full or partial refund, warranty covers only labor and doesn't cover any parts or component, buyer is always responsible for any shipping damage. We recommend Fedex for better handling and cheaper prices, we also recommend packaging materials from Uhaul. When sending an item for a warranty repair make sure to include a copy of your initial paypal payment inside the package. Orders that delivered non deffective can be returned within 15 days and subject to 15% restocking fees( doesn't apply to services ).

Buyer questions

       For all questions , please use the form included in About Us page